1. POSTAGE & DELIVERIES

We use only trackable and secure delivery methods requiring a signature upon delivery. We do not use standard post or standard Express Post as neither require a signature and are consequently not secure.

AUSTRALIA - FREE Standard Delivery (Australia Post eParcel or Registered Mail):

How long?
For orders placed by 7pm (Sydney time) all efforts are made to post by eParcel or registered mail the next working day.

Delivery of standard registered parcels usually takes:

1-2 working days within Sydney

2-3 working days to other locations within NSW

3-5 working days to capital cities outside NSW

4-6 working days to other locations outside NSW

This means that you will receive your order within 2 – 7 working days of ordering, depending on where you live.

Please remember that during very busy times (e.g. before Christmas), the postal service may take longer, and that delays in the postal service are out of our control.

How much?
FREE - regardless of the type of item and the number of items ordered. 

How is the parcel delivered ?

To ensure safe delivery, the cardholder and the addressee need to be the same person. Person-to-person registered parcels require your signature and ID on delivery.  Parcels can be delivered to a home or work address. If you are not available to sign for the parcel, it will be redirected to the nearest post office.

AUSTRALIA - Australia Post eParcel Express or Platinum Express:

Available to certain postcodes only. Please refer Australia Post if uncertain if your postcode is within the covered zone:

www.australiapost.com.au

How long?
Orders received by 2pm (Sydney time): All efforts are made to dispatch the same day. Delivery times are overnight, except as noted on the Australia Post site above.

How much?
$10.00 - regardless of the type or weight of the item or the number of items ordered. 

How is the parcel delivered ?

To ensure safe delivery, the cardholder and the addressee need to be the same person. Person-to-person registered Express eParcels require your signature and ID on delivery. Parcels can be delivered to a home or work address. If you are not available to sign for the parcel, it will be redirected to the nearest post office.

NEW ZEALAND - Registered Post International:

How long?
Delivery of standard registered parcels usually takes 3 – 9 working days.

This means that you will receive your order within 4 – 10 working days of ordering.

Please remember that during very busy times (e.g. before Christmas), the postal service may take longer, and that delays in the postal service are out of our control. 

How much?
A$25.00. 

How is the parcel delivered?
To ensure safe delivery, the cardholder and the addressee need to be the same person. Registered parcels require your signature and ID on delivery. Parcels can be delivered to a home or work address. If you are not available to sign for the parcel, it will be redirected to the nearest post office. 

 ALL OTHER COUNTRIES - EMS International Courier:

How long?
The parcel will take 3 to 7 working days, depending upon the destination. 

How much?
Non-US: EMS International Courier satchel <1KG, additional fee of A$ 60.00.

Please Note: Shipping charges do not include any individual country's customs fees, tariffs or duties. For parcels greater than 1.0Kg additional charges may apply. You will be emailed regarding this if applicable.

Exchange Rate Estimator: XE Online Currency Converter

2. RETURNS 

For returns to be speedily approved and processed, please log onto your account and click on "Return Requests" or, if you do not have an account, then please use the contact form or email info@alibionline.com.au. The Returns Officer will respond within one business day.
Please note that return authorization numbers will be issued by email only.

NOTE: Please do NOT use standard or "Express Post" as these do not require a signature and very often go astray, are often delivered to the wrong person, left in the street etc. and are otherwise lost.

What can be returned:
If you change your mind, all items - except jewellery and evening bags - can be returned. Items must be returned in their original condition, unworn, unwashed, not dry cleaned, with tags attached and undamaged, in their original packaging, and must be posted by registered mail within 7 days of the date the item was received at your post office.

For regular priced items only, you can choose to receive another size, colour, or different style in exchange, receive a store credit or have the purchase price (excluding postage) credited to your original method of payment. Please let us know by email when you return the item whether you would like another item in exchange or a refund.

For Sale items, you can you can choose to receive another size, colour, or different style in exchange, or receive a store credit. We do not refund sale items. 

Exchanges:
If you would like to exchange an item, please let us know the colour, size or item you would like in exchange when you return the original item. The exchange item will be posted to you free of charge.

If the item you are choosing in exchange costs less than the original item, the balance of the original item’s purchase price (excluding original postage) will be credited to your original method of payment. If the item you are choosing in exchange costs more than the original item, then we will send a special link to purchase the difference. 

Items must be returned in their original condition, unworn, unwashed, not dry cleaned, with tags attached, in their original packaging, and must be posted by registered mail within 7 days of the date the item was received at your post office. 

Please note the original item’s postage cannot be credited towards the purchase price of an item you choose in exchange. Postage will not be charged for the first exchange of an item, however, a second or any subsequent exchanges of an item are subject to a postage and handling fee of $15. 

Once we have received your parcel, an exchange will be processed within 7 (seven) days. 

Refunds:
If you prefer a refund, the purchase amount (less postage) will be credited to your original method of payment within 5 (five) working days of receipt of goods. 

Please remember that an item is only eligible for return if it is in its original condition, unworn , unwashed and not dry cleaned. 

NOTE: We do not refund sale items. For Sale items, you can you can choose to receive another size, colour, or different style in exchange, or receive a store credit.

NOTE: All evening or dressy garments are sent out with very large tamper-proof tags, attached in a prominent position on the outside of the garment. As well as the previously mentioned conditions, these tags must be intact or else any refund elegibility will be voided and no return or exchange possible. 

How to return an item:
Items must be returned in their original condition, unworn, unwashed, not dry cleaned, with tags attached, in their original packaging, and must be posted by registered mail within 7 days of the order date.

Please remember that jewellery and evening bags cannot be returned, that we cannot refund or credit your return-postage fees, and that we cannot be responsible for items returned other than by registered mail. 

Items must be returned in their original condition, unworn, unwashed, not dry cleaned, with tags attached, in their original packaging, and must be posted by registered mail within 7 days of the date the item was received at your post office. 

Please return items by Registered Mail to:

Alibi Online
P.O. Box 7609
Bondi Beach NSW 2026

Please remember to use Registered Mail. 
We repeat, please do NOT use standard or "Express Post" as these do not require a signature and very often go astray, are often delivered to the wrong person, left in the street etc. and are otherwise lost.
We take no responsibility for return items lost in the mail. Please also include a note so that we know what is to be done...