We have received so many wonderful emails from customers so we thought that we should provide a place for people to read your comments: So here it is!
Thank you so much for your help in tracking my order and for the prompt follow-ups and support. The cardi arrived today and I am so happy because it was out of stock everywhere else !! Thank you also for the lovely free gift, that was a very nice touch. I will be recommending you to all my friends. XX
Nicky 17 Aug 18
Alibi Again ... I am overwhelmed by your customer service ... very much appreciated but very rare in today’s world.
Thanks for the pics they helped me make up my mind.
Thank you again for your caring & your patience.
Your customer service is AMAZING!!!!!!
Thanks so much again for everythin.
Rhonda 10 Aug
My dress just arrived and I tried it on and it’s perfect! Fits beautifully, so happy with it, and those earrings are gorgeous thank you so much!!
I just wanted to say thank you so much for the beautiful earrings in my order, a lovely surprise I’ll be back online soon finding more stuff to buy
Thanks Sian 6 Aug 18 Xx
Hello Alibi Team
I received my order today. Thank you so much, and just in time. Everything is perfect. I’ll definitely order from you again soon.
You are a star.
Ordered the Fate + Becker Lenka dress & wasn’t quite sure if I would receive it on time for a wedding. After my online enquiry I received a prompt reply I received my delivery within 2 days after my enquiry & a gorgeous pair of earrings as a gift to match my dress. Highly recommend this website as excellent service provided.
Thanks again 20 July 2018
Hey Team AlibiOnline
Thank you so much for ensuring I get my delivery in time. I received it on Friday. Also a huge thank you for the beautiful earrings that matches my dress perfectly.
I just want to say a huge thank you for going above and beyond xxx
Thank you so much for the beautifully wrapped purchase. It makes so much difference when it looks like a gift!
Thank you x
Kate W 25/6/18
Hello all at AlibiOnline
Looking forward to my 6th purchase from you.
From a very happy customer
J K x 8 May 18
Thanks Alibi Team. You have been very kind :) thank-you :) I am looking forward to receiving them all my goodies :)
I regularly check your site when I am shopping so no doubt I will be doing further business with you soon
26 April 2018
Hi Ladies at Alibi
Thank you! Love your store. This is my fourth purchase from you xx
To the wonderful team at AlibiOnline,
Thank you for the amazing purchase experience - I’m really impressed! You guys are amazing.
I’ve just posted you a 5 Star Google review.
Couldn’t be happier thank you :-))
Sonia 3 March 2018
Hi Alibi Team
I just wanted to send a quick email to thank you again for your amazing customer service last week. You went above and beyond for me and ensured I received my dress in time for my event. Your customer service is amazing and above any expectations I had. I look forward to shopping with you again soon.
The dress was a hit, I can't tell you how many compliments I had and how many people asking where I got it - I was obviously more than happy to send them your way.
Thank your staff are amazing and so helpfu. I wanted to give you an awesome review xx
Thank you for everything – you are so good at what you do!!!
You are amazing
5 January 2018
just to let you know that I have received my super delicious tops already :)
Love love love them all and the gorgeous gift too the earrings are so pretty thank you x
Will keep my eyes on your website for more yummies too for sure
K. G. xx
I just picked up my 2 tops from the post office today. I absolutely love the tops hun. They are exactly what I was looking for as I recently bought a strapless dress & these little tops do the job perfectly so Thankyou again, everything is PERFECT & I appreciate the lovely packaging & speedy post & wonderful communication so I will definitely love to buy from u again (I already have my eye on some more of your lovely clothes) & I look forward to doing further business with you!!!
My Kindest Rgs to you & I'm going straight now to leave u some lovely feedback & full 5 stars, take care & enjoy the rest of your week,
I have been keenly awaiting the arrival of the dress I had ordered from your store and I was delighted when it arrived today. Not only was it beautifully wrapped but it included a pair of complimentary earrings to match the dress! Very unexpected! Thank you! I have been looking for months for a dress to wear for my milestone birthday (and its a big one). I had tried the dress on in a boutique but they didn't have it in my size. Found it on your site. You answered a question I had about the product straight away and I ordered it the next day. Just wanted to say how happy I am with your store. Thanks again!
G.C. 26 November 2017
Hey Alibi Team
Just a quick note: dresses arrived and it's perfect! Thanks for getting it to me so quickly.. and for the earrings!
Thanks for getting back to me so quickly.
I love the pants. I love your website!! :) And will order again.
Thank you Alibi
I appreciate all the work you have done for me. You have provided wonderful customer service and I truly appreciate everything you have done.
Dear Alibi Team
I just wanted to tell you that I buy HEAPS online and have never received such great SERVICE.
Thanks for the quick reply. Thanks for the offer to upgrade to express shipping. I really do appreciate it.
Looking forward to receiving my order and shopping with you again in the very near future.
Hi Alibi Team,
Thank you so much for my order, i received it today.
and thank you so much for my little free gift the earrings are very cute and i think will go great with the dress.
I will definitley recommend your website to my friends family!
and let them know how fast the shipping is.
Just received the jacket, thankyou so much, fits amazing!
Hey Girls, Wow, that's all I can say.....thanks for making those recommendations and shipping my order so fast.
Everything fits exactly as you thought it might. Looooooove all my new purchases. I am a very happy lady!
Alibi Team YOU ARE AMAZING....THANKS FOR GOING THE EXTRA MILE FOR ME.
Love your Work !!!!
Thank you so much! Your customer service is impeccable and I will be shopping with you again.
Pru 30 May 2017
OMG, you are amazing, thank you so much.
Was hoping for my top to arrive for this weekend and you made it happen!
That is fantastic customer service.
Thanks so much for your help with this :)
Sue 16 Feb 17
Hi I was just wondering where my order was so thank you for helping me!
Love the quick reply!
Hi Alibi Team
Thanks so much for ensuring the dress got to me on time! It was great and I love it.
And also thanks for the earings! What a lovely surprise.
Carmen x 17/1/17
Thanks for trying to get the syles in for me.
I appreciate your efforts and now that I have found your website I will be back. Love your range and the website is so easy to use!
Amazing Customer Service!
Thanks again! Best Customer Service I've experienced in a loooong time!
Lana 16 December 16
Hi Team Alibi
Jeans arrived today and they are perfect! Thank you!! Thanks also for the cute earrings! Too kind.
Cheers Dot 16/12/16
Thank you so much for helping me with my return. I will put it in the post tomorrow!
It’s a lovely dress, and I loved every part of the process ordering with Alibi…. (the other dresses I purchased were perfect!) I just discovered that the style / cut of the arms in this dress didn’t suit me.
Thank you again.
Many thanks for your great service, appreciated so much, yes I will be back as a returning customer & will recommend you highly to my friends. Also thank you for my little gift. All the girls are just lovely.
Many many thanks
Barbara 30 Nov 16
I truly appreciate all your help this morning! Thank you so much for trying so hard!
Your customer service is just excellent and I'll definitely keep you in mind when buying my next outfit! The place I bought a dress from previously just completed stuffed me around and that's why I'm having drama, 2 days before my party! :(
Thank you for organising everything for me and for all your help x
Thank you for your great customer service and the beautiful gift you included
Thank you again.
I have just recieved my parcel and was so impressed with the quality and workmanship.
It fits like a glove and the little gift was such a lovely thought
I will definitely be shopping again and referring to my friends.
Thankyou also for your quick responses to all my emails
Thankyou once again
Thank you AlibiOnline for your awesome service and even the extra gift!! Loved it all.
I just picked up my order from the post office this morning.
What a lovely surprise. Beautifully wrapped with a hand written note and a lovely pair of complimentary earrings which happen to match the top.
Lovely touch points. It was my first order, but will certainly not be my last. Thank you very much! Your doing a fab job!
Thank you so much.. Your customer service is amazing.
Now I know why I shop with you xxx
Thought I’d drop you a quick email to say we picked up the order on Saturday and I am very impressed, the presentation and packaging were much better than I was expecting and the clothing is a fantastic fit.
I also wanted to tell you it’s such a pleasure to find something that fits a real woman.
I'm really pleased and I’m sure I will be placing another order soon.
M. K. 25/7/16
Thanks so much Team AlibiOnline !
I love your website and will be ordering again soon I'm sure !
Have a good day !
Emma 25th June 2016
Thanks for the beautiful delivery. I love the top and am glad that listened to your advice and I ended up with a smaller size.
Thanks again team.Allisson 20/6/16
alibionline gives great service with a personal touch.
Will definitely use again
I have to say a big thank you for my order, order.
The packaging was beautiful and the lovely notes and earrings are so sweet.
I like to upload my looks to instagram. so I will be uploading the photos, of the packaging, earring and of course the dress.
Teresa B 26 May 2016
Thank You for all of your help and assistance on Friday with the Fate Greer Shirt!!! You went above and beyond and it was greatly appreciated!!!
I just wanted to say thank you for the gift that came with my tops, also best online service I have ever had,
Regards Marg xx 19/5/16
Thank you so much. I have this top in white and love it so I searched the Internet to see if it came in another colour and found your website:) looking forward to my new top and also spreading the word about your website - super happy so far thank you x
Julie 4 May 2016
I received my parcel this morning..... THANK YOU SO MUCH !
The dresses are gorgeous and the black one will look amazing at the party .... It's perfect. You guys are awesome.
Love AlibiOnline !
Susie xx 1 April 2016
I appreciate the excellent customer service and look forward to shopping again soon.
T. L. :) 1/4/16
Thank you very much Alibi Team.
Jacket received and even better than the photograph and thank you so much for the lovely gift.
I love the earrings and so does my sister.
Awesome help, thank you.
Fantastic service, can't wait to wear my beautiful clothes.
Thank you again
Hi Team got the parcel thank you so much and thanks for the little gift, merry ChristmasLisa 23/12/15
Very happy with this purchase, thank you Alibi, great service, quality and surprise free gift that matched perfectly with the top!
I just wanted to say a huge THANKYOU for your efforts to get me my dream dress for Melbourne cup.
I received numerous comments on the quality of your product. And to top the day off I won best dressed. Again thank you for your wonderful efforts and communication
Kindest regards Jules xo 4/11/15
– this is the best customer service I have ever had! I have dealt with some horrible clothing companies in the last month so really appreciate you going out of your way for me,
Sarah 29 October 2015
So glad I came across this website.
The Customer service levels are paramount! A real asset and so customer focused! :)
Francie 26 October 2015
Wow what wonderful service. I'll take your advice about my dress completely! I love the VIP option so that I can get my order quickly.
Thanks so much for your help
Your service has blown me away!
Hi .....thank you so much for my dress and the service you provided.... I want this dress to take with me to New York and you made it happen....fantastic service xox
Thanks, L. O. 10 October 2015
…..you have lovely stuff – never seen this site before, I saw it on Facebook…might become my favorite shopping site…DOH!!!
Hi Team. My dress just arrived, I'm so glad as I really needed it urgently! Thats amazing thanks so much definitely using you again.
1 September 2015
Hi. Thank you for letting me know that the product is no longer available & offering an alternative. It is such a pleasure to shop with you. No doubt, I'll shop again with you soon..
Regards Sal 26/8/15
I have just received my jacket and am very happy with it. Thank you for the trouble you went to to get it for me.
I'm sure I'll get a lot of use out of it.
Thanks again, cheers,Jan 13 August 2015
- I have ordered from you guys a few times and each time I receive the beautifully wrapped personalised package I keep meaning to write to commend you guys on your excellent service!!!! You guys do such a wonderful job - thank you :)
Paige 13 July 2015
Thanks so much for your assistance Alibi Team. Definitely ordering from your site again.
Kirsten 10 June 2015
I was thrilled to get my top today with the extra gift of earrings I just absolutely love!!Wow, thankyou!!The top is fantastic and it was a special surprise to receive the earrings, they are just what I love!Thanks so much, I had a very happy experience dealing with Alibi and you!Look forward to being a customer again soon, Thankyou !Carolyn 1 June 2015
LOVE LOVE LOVE Everything Thank you !
Nicole 27 May 15
Thank you very much. I would like to say that I have found your customer service to be wonderful. I love how the purchase arrives so beautifully packaged & the added touch of an little extra gift inside. It's touches like that that make people come back to you!
Regards Cath 14/5/15
Hi. I've been away and just opened my parcel. Thank you so much for such wonderful service and also for the gift. Just love these tops! Thank you again.
Warm Regards, Lisa.
Hi, thank you for the delivery yesterday exactly as promised. Item in perfect condition but most of all what a pleasure dealing with you. You’ve absolutely won me over and will be trawling your site for excuses to purchase in future.
I know these sites rely on word of mouth; can you link me to whatever I need to register feedback recommending your site? Someone suggested I look at another site for my purchases but I will now make sure I pass on your details for them to look into.
You know what Debi - your customer service is absolutely amazing and a real stand out from other online retailers I've done business with over the years. Thank you SO much for your help it is greatly appreciated. I rarely have time or inclination to go to the shops and Alibi Online is always prompt in delivery with this kind of personal touch. I love it!
Hi, I just ordered the Iceland Maxi dress by Romance in the Green. Thank you for making it available from my enquiry yesterday. Your help was outstanding.
Thanks again for your help and advice. Darlene 25/2/15
I want to send a big thanks to the service I just received today. I ordered my dress this morning and wasn't sure of the size so I received a call trying to work out the best way to manager this. Well I received the dress at lunch time. I've tried on and the size is perfect. Thank you for always taking the extra time no wonder I keep coming back. really appreciate everything
I just wanted to thank you for all your help with exchanging the Wish blouse to a size 6 - it is a perfect fit.
It has been a pleasure buying from Alibi Online.
Thanks again for such friendly service.
Thank you for the gift you enclosed into my order, it was just delivered.
I've ordered twice now from your online store and think the company is just lovely how you package the orders.
Today I picked up my parcel and I just wanted to send a ★big thank you★
I love my dress and it was such a very sweet touch to include your note and the bangles.
I will definitely be shopping online with you guys again!!!
Thanks again♥ Vanessa
My wife loved the dress and the whole outfit – even the shoes fit perfect and all looks smashing.
Tammy say’s thanks for the gift too.
Great job gals – I will email some pics next week from the track ‘
Thank you so very much for getting back to me so soon. Wow!
Personally I loved all the recommendations you made for me.
Thank you again for all your help and advice (and extra’s, wow great service).
Now I can go to the races in style. xxx
Thank you for my beautiful dress for spring!! Lovely light weight fabric, sexy without being revealing. Definitely a head turner - highly recommend. Added bonus is the exceptional service by AlibiOnline. The whole experience - sale to delivery, has been faultless. Very happy customer xox
THANK YOU FOR YOUR HELP
PS Love the site ...I am hooked J
Hi. I just wanted to say thank you. I received my order and not only
did I love the dress I was really impressed with the service you gave.
The packaging was beautiful and the bonus ring was a lovely touch.
It is nice when online shopping is personal and your business appreciated.
I am sure my daughter's will be ordering more off your site in the future.
Great customer service, thank you!
Hello, Just wanted to drop you a note to say thank you for my recent order! I recieved the beautiful Romola Dress by FATE yesterday which was perfect timing because I head off to Bali today! Cheers
Hi Alibi Team
Just wanted to share some thoughts with you "I am a bit embarrassed to say, I was trying to decide if I really needed these goodies. Trying to be sensible with the budget you see."
But after due thought, I decided I did indeed need these two tops and have just ordered them.
May I congratulate you on your marvellous website.
I also love getting deliveries from you as they are always wrapped so beautifully and often contain a gorgeous surprise.
Posted on 2014-06-11 Regards, Fiona