We have received so many wonderful emails from customers so we thought that we should provide a place for people to read your comments: So here it is!
Dear Debi,
Transaction completed! Thankyou so much!!!
…..So happy!! Fabulous customer service
I do love my new Parker Pant in Black and White. Betty basics seem to suit me and l have a few pairs now of their pants. There so very comfy and flattering.
I’ve got you noted as one of my favourites now so we will meet again, no doubt. Many thanks again.
Apologies for not getting in touch with you sooner. I wanted to let you know that the Betty Basics Parker pant arrived safely. I am absolutely thrilled with them!! These pants are exactly what I had been looking for and they will be a wonderful new addition to my summer wardrobe - I can't wait to wear them!!! Thanks also for the cute striped socks you included - it was a lovely gesture that I appreciate very much. It has been a pleasure buying from you and I look forward to doing so again in the future.
Have a wonderful week:)
kind regards, Kim. 9/11/23
Hello Team
Just a quick note to thank you for the dresses (and prezzie - what a lovely surprise!), which I received when arrived home from holidays yesterday.
Thank you again, and happy new year to you,
Best wishes
Nicole 13/1/23
Thank you so much, I’ve only just stumbled on your website so I will be keeping an eye on it, I appreciate your customer service, thank you and well done x
Jenny 8/1/23
Hi there, thank you so much for the gift sent with my Heated Women’s Every Day Jacket by URBAN TECH it was such a lovely touch. This jacket is such a win for me. I will use it so much during winter and be warm all the time. It’s perfect because all I have to do is recharge the batter.y.
Thanks you so much again, I'm thrilled.
Regards QJ 18 May 2022
Hi Team Alibi
What can I say. I LOOOVE my new tops and pants. I'm so impressed by your service and outstanding customer service. What a treat to actually have someone listen and find solutions to body type and fit issues. Thanks for sending me all the measurements. It was so helpful.
Until my next purchase.
Hayley Y 1 May 2022
Dear Alibi
Thanks for the beautifully wrapped styles and my little gift. All these touches are just fantastic. Not to mention that my clothes are such great quality.
Thanks again!
Bee 5th April 2022
Hey Team
Thanks for your amazing service and can-do attitude when I asked for help to get my dress delivered for my surprise 50th birthday.
I will definitely buy from you again in the future.
Regards
LL 20 March 22
Hi,
Just a quick note to let you know that the pants arrived safely today. What can I say? They are absolutely beautiful - so much more than I had hoped for and the colour is so pretty. I wear linen every single day - even all through winter when I just add a gorgeous boucle jacket or coat. These pants will be a wonderful new addition to my wardrobe and I can't wait to wear them. I think they may become a favourite piece. It has been a pleasure buying from you and I look forward to doing so again in the future.
Kindest regards, Kim 4 November 2021
Hello Alibi Ladies.
Thanks lovely ladies, I really appreciate all your help with my orders! Oh yay! can't wait to wear all my lovely new things X
Sarah 20 July 2021
Hey Ladies
You are brilliant. The one reason I shop with Alibi is the customer service xx
Regards Judz 16 July 2021
Dear Team Alibi
I really appreciate the beautiful packaging / note and the free gift . It is so nice to have a business that puts so much effort into the small things. I will definitely be a return customer as you have many great things I can gift my Friends and family when their birthday comes along.
Thanks again - Hannah 24 June 2021
Hi There
Thank you so very much for everything. Your assistance has been outstanding. I shall drop my flawed top down at the woman's shelter and so happy with my new one. I look forward to my next purchase with you.
Kindly Sue 21 June 2021Thanks for your help with everything, much appreciated, can always count on your service. So helpful xx
Lee 7 April 2021Hello AlibiOnline Team
My package arrived safely by post yesterday.
I am thrilled with the Merino Tee and know it will be most useful.
Thank you very much for excellent service and communication.
Cheers Jan S (NZ) 9 March 2021
Hey There Alibi Team
Thank you so much for the special delivery you made in time for me to go into hospital - it's very much appreciated! Love absolutely everything but especially the teal top, but most of all your thoughtful gift. You really know my style and have found so many solutions for me and my condition. I'm so grateful that you really care about your customers.
Thanks again for absolutely everything
See you online again really soon.
Love Mik. C 2 Feb 2021
Hi Ladies
I’ve received the parcel, fits perfectly and Thankyou very much for the gorgeous pressie, I love it!
Wends 31 January 2021
Hi Team
Just wanted to say thank you for my beautiful gift that was included in my recent order - it is gorgeous and very much appreciated. Love my new Tees and was extra special with the care in wrapping and ribbon.
Warm regards
RG 19 Jan 2021
Hi There
Sending this with love. I want everyone to know about your beautiful clothes and excellent service.
By the way, I am extremely impressed with the clothing and I am actually going to purchase a few more things for myself as I really love the quality. And the girls are going to be super impressed with their Christmas pressies, so thank you once again.
I think my dress is perfect for my graduation and sooo beautiful.
Kind Regards,
Lindsay Mac 20 December 20
Hello Alibi Girls
Lovely service, thank you so much.
Merry Christmas and Safe New Year
Josie 14 Dec 2020
Hi Team
Just wanted to let you know I collected my replacement dress today. Thank you for replacing it! I also want to thank you for the cute necklace, a lovely gesture! Your customer service has been amazing, it’s always a bit stressful online shopping for clothes and you have been great to deal with. I wish you and your family a very merry Christmas and hope the new year brings you lots of business!
Many thanks
Deb H 12 December 2020
Thanks so much for all your help. Your customer service is exceptional.
Jenn F
1 December 2020
Hi Team
Just to let you know I received the Bianco Blake jeans in 34 crocodile black today and they fit very well. They have a look closer to a skinny jeans look, which I am pleased about.
Thank you for your great service and advise on what size I should get.
Regards
RH 23/11/20
Hi There
Thank you for your help with my order.
And also thank you for great service and the lovely little gift
I will be back xx
L Bull 2/11/20
Hi Girls
hope all is well with all of you too. Wow thank you soooo much for organising my postage like that, not many go above and beyond so totally unexpected. You are a real gem.
Thanks again and stay safe.
Cheers
Annette 26/10/2020
You are the best Alibi Team,
You guys rock! You are doing such an awesome Job of adapting to these difficult times. You deserve great success. I will be passing your details on to friends.
Thanks heaps
Tiff x 26 October 20
So Glad I found you. All my orders placed. Thank you. Love your site.
Jenn 24th October 2020
Hi again
Thank you for being so helpful, the alternatives you suggested are fine and I love them. Thank you so much
Mel G 22 October 2020
Hey Girls,
Received my top today, I absolutely love it!
Thank you soo much for your support through this difficult time!
Blessings to all
DT 20 October 2020
Hi Team
I just received my khaki top, certainly worth waiting for - I love it. Thank you soooo much for including a little gift, very much appreciated. My daughter loves your website as does my daughter inlaw and they recommended I take a look......lucky me!!
Thanks again and stay safe.
Cheers
A.G 18/10/20
Dear AlibiOnline
Thankyou for my parcel I received today.
The gift; card; & the way it was wrapped was a really nice touch.
Thank you again
Sandy 16 October 2020
Hi There Girls
Me again, with a quick and more positive :) update about my lost parcel.
Thanks to your intervention my parcel was delivered to our local Post Office. I actually called the Post Office and they said it was there. Wow I’m so relieved!
I am going to pick it up today, and I will let you know as soon as I have it with me.
Thanks heaps Alibi Girls, I truly appreciate all your help, especially communicating with me every step of the way. That is very rare for an online business and I will shop with you again very soon.
MG 15 October 2020
Hi Girls
My order arrived safe and sound - I love the items I bought.
I also really love the free gift... necklace with my initial on it ! Thank you so much.
Hoping I can purchase more soon I love everything.
All the best
P H 7 October 2020
Hi AlibiOnline Team
Thanks so much for the communications back and forth.
I understand how difficult things are at the moment and the postal delays, great to have everything confirmed and to be on its way soon.
Thanks again, your dedication it is really appreciated.
Heather
29 September 20
Hi Girls
I’m a long time customer of alibi online... my favourite is free shipping if you spend over $100 for a start!
Love the personality you add like hand wrapping our orders and the little finishing touch of a complimentary pair of earrings or bracelet - it doesn’t go unnoticed!!! You are amazing!
Cheers and will shop again,
E V 11 Sept 20
Hi Team
Omg thank you so much for my socks, what a wonderful surprise, so lovely.
Made my day - thank you!
Jen 11 August 20
Thanks Guys
I love my two items and my little gift earrings are beautiful ... telling all my facebook friends about you xx
Love
Meg 29/7/20
Hi Team
Amazing personal service, truly exceptional in today's climate. I appreciate all your help. My clothes are FABULOUS. I love everything plus thanks for the cute gift, very special.
Regards
DC 22 July 2020
Hi Girls,
Package arrived today thank you so much! And the necklace.. how did you know I like simple and something I can just throw over my head instead of needing to fasten! Such a lovely thoughtful gift, and as usual the clothing items are perfect. Love the Fate top. Thank you guys for being amazing, did not expect such great service from an online store!
Hannah19/7/20
Margaret B-C 26/5/20
Hi There Team Alibi
What fabulous service thanks very much!
I have ordered online from a few different stores during this period and it’s been very hit and miss, this experience has been great with communication the entire way through which is to me, is the most important thing.
Postage times were great however I understand that this is out of your control, what is in your control is keeping customers informed and this has been a fabulous transaction and I will (already have) be recommending your store.
On another note I wore my new coat into Melbourne this morning and its freezing, the coat was lovely and warm.
Thanks again.
SB - 21 May 2020
Good afternoon All
Just wanted to let you know that I received my coat today and it’s fabulous!
Thanks so much, great service!
Love Silvia
20/5/2020
Oh Alibi Team you are too kind!
Thankyou for all of your assistance.
Absolutely amazing!
Amanda 22 April 2020
Thanks Girls
I have appreciated your help recently in every respect. It is so nice to find a person who responds quickly and goes out of their way to help.
I love my recent Vigorella purchases as they can be worn all year round. Stunning! So happy
Thanks
Sonia 3/3/2020
Love the skirt, but the best thing was the absolutely fantastic service.
I mistakenly ordered the wrong size, and when I realised I sent an email, within 2 hours of placing the order, I got a phone call saying the size had been changed and it was on its way, arriving 4 days later.
Unreal!
Dear Alibi,
I just wanted to send you a note to say thank you so much for attending to my order and making sure it got to me in time for my trip - it arrived this afternoon.
And what a lovely surprise to receive your gift with it.
Exceptional customer service with a personal touch - I've never been much of an online shopper but now wonder why not!! :)
Best for the season and I will leave a lovely review for you.
DH
6th Dec 2019
Oh Alibi Team - you are such absolute gems thank you so much!!
I really appreciate the extra effort you made.
Donna 5 December 2019
Thank you so much!
You have gone well and truly above and beyond and I am beyond grateful.
I am keen to order ASAP and I’m so excited.
Again Thank you so much.
Kirsten 10/11/19
Hi Girls
My white top arrived yesterday and just wanted you to know how impressed I am with the quality - stitching perfect and good fabric. Will be giving you a great review and telling others about your site. Also was so impressed with the packaging - the bows are a lovely touch making me feel like I had received a gift. Thank you.
Cheers - Chris 8/11/19
Hi There
Thank you so much. Really happy with the service :)
Love Sally 26/9/19
Dear AlibiOnline
Thanks for all the update. I will await my order.
Thanks for the awesome service.
Kind regards
Mia 11/9/19
Thank you so much for sending the pants. I received them today and they are perfect!!’
Also thank you very much for the kind gift.
Regards
Themi 16 August 2019
Hi Team
I forgot to say thank you for all the fabulous suggestions. Thanks heaps for the info, and I love the singlets/top I got in the mail (and gorgeous free gift)
Wendy 5 August 2019Hello , just letting u know I got my order , they fit & I love them ( I know I’m gonna get a lot of wear out of them ) & thank u for my pressie
Thanks Lisa B
22 July 2019
Hey There Alibi
Thank you so much :) Awesome customer service, your help has been fabulous, so thank you very much for trying to help me with so many options.
Ginny xx 18 July 19
Hi Alibi Team
My pants arrived today and the lovely gift.
Thank you !! I just wanted to say the pants are perfect. I love them
Thank you xx
I’ll probably place another order soon as I also love the pink ones too
Have a great day,
Kym 12/7/19
Hi There,
Thanks for the great customer service .. as usual!
Regards
Lizzie 10 July 2019
Thanks so much Alibi Team
I want to thank you for the prompt attention.
I have recommended your website to some of my friends. I will at a later date be looking at the new styles to add to my wardrobe.
Love Ann - 19 June 19
Thankyou for the beautiful presentation of my purchase. Such little details make all the difference, it was very much appreciated.
Thanks again
Vicki 5/6/19
Hey There Alibi Team,
You do a great job with your online store. I’m always happy with your service and communication. I’m a big shopper and now find myself looking on your store to see if you stock the item I want. The free postage makes a huge difference.
Thanks again
Jules - 3 June 19 xx
Thank you for my Betty Basic products.
Thank you for recommending the pink Ryder track suit. I love it. Great designed top with the extra layer. The material is so cosy.
It’s been a pleasure shopping with you and I look forward to more shopping.
Kind regards
Julie R - 23 May 19
Hi There
Just wanted to let you know my jacket arrived today along with my gift. Thank you very much for both... I am a very happy girl. It’s my Birthday in next week so I’m calling this parcel my birthday gift to me from me.
Thanks again for the fabulous service. 10 May 19
Guys …..You are amazing.......LOVE your work and your customer service is a shining example of how a company should be operated.
I would recommend Alibionline to everyone
Rhonda A - 3 May 2019
I have purchased the jacket & can't thank you enough as I really didn't expect such a prompt response or such a positive one.
Thank you , thank you, thank you.
So looking forward to receiving my jacket.
A.R. 2 May 2019
THANK YOU sooo much!!! The top fit perfectly and I can’t wait to wear it!!!
The gift was such a lovely gesture you didn’t have to do that! Although my daughter has claimed it now and she was over the moon:)
Thanks again
I will definitely shop with you again soon:)
B.A. 11 April 19
Thank you very much for being so helpful, excellent customer service you have
Thanks Leonie 19 March 2019
Hi There
I received my parcel today, thanks. And thank you for the little gift, it is lovely but you really shouldn’t have.
Kind regards
Jo 13/3/2019
Hi,
The Romance dress I bought fitted, and it's so pretty. I'm looking forward to wearing it to the wedding next week. Thanks for all your help with that.
Thanks once again for your kind assistance.
Ellen 7 March 2019
Hello Team Alibi
I want to say a sincere thank you for hand delivering my order - a rarity these days and for the lovely wrapping and gift.
All the best,
Monica 4th March 2019
Hi
I just wanted to email you and thank you so very much for the earrings you sent with my last order from you. They are gorgeous and I am sure I will be wearing them a lots.
Thank you again Sue 11/2/19
Thank you so much for everything!
Your service sure is above a beyond. It is much appreciated.
Look forward to shoping with you again.
Enjoy your day
Kat X 30/1/19
Hi Girls
Massive thanks for the journey. I received the jeans yesterday and they’re brilliant.
Can’t thank you enough for your professionalism and above all, attitude. Having been in advertising/marketing for most of my life, I know the importance of representing your company well. And you’ve done more than that.
Thanks again team and wish you a safe and successful year ahead.
Liz 28 Jan 2019
Dear Alibi
Thanks again, really appreciate the great customer service! Have a lovely day.
Love Leila Ku 22/1/19
Hi Girls,
Thanks for shipping my order so quickly I appreciate it!!
Jennifer 18/1/19
Good morning!
I ordered and received a dress that I had for Christmas which is perfect! But I did want to say a massive THANKYOU for the little extra gift of a gorgeous pair of earrings. What a beautiful surprise! I meant to send this ages ago but the festive season took hold.
Thanks again, it's little things like that, that bring a smile to people's faces.
Carly 3/1/19
Hi There
Thank you very much for my package I received today! I loved the extra surprise - I love my gift!!
I am also very excited to receive my new jumpsuit and top as well!!
They both look fabulous and great fabric for our climate here I. Central Queensland!!
Thanks again - very happy first time customer xx
Love Julie 12/12/18
Hi Girls
Thank you for your great customer service, it is very much appreciated.
Kaylee - 6 December 2018
Hi guys,
Just wanted to say thank you so much for the earrings you gave me with my order, that was so sweet of you. They match perfectly with the dress and it fits amazingly!
Rach xx 3 December 18
Hi Alibi Team
Thanks for advising- I’m super impressed at your customer service. In so many ways, you’ve invested in the brand in more ways you realise.
Thanks again,
Liz. 27/11/18
Wow girls
I was so worried about getting my dress on time but Omg phew, thank you so much for letting me know every step of the way!!!
I'll let you know when I get it, I really appreciate how helpful you have been! :)
Zoe 14/11/18
Hi Team
Awww thank you SO much, that’s so sweet! I’ve only just seen this email so if you still have it would I be able to get the Monaco Maxi dress you set aside? If you’ve already sold it I’ll pick something else. I already have one of the dresses you picked out! You’re amazing, thank you for everything!
Kat 7/11/18
Woohoo
Got my beautiful dresses!!!! Have tried them on and all good.
Thanks SOO much for your help.
Love Liz 23/10/18
Hi All
Great service great product and loved the little gift
Leanne F 16/10/8
Hello
Thank you for the thoughtful card and gift that I found just now in the bag. It was really very kind of you. The earrings are lovely.
Thank you also for following up on the delivery and even though the black jacket is not the right fit, I will be very happy to swap for navy size 14. (I was unable to find this size in black). Once again, thank you for your thoughtfulness regarding my loss. It is appreciated.
Regards
Helen 11 Oct 18
Hi
Just letting you know my beautiful T shirt arrived yesterday (fits perfectly) and thanks so much for the little gift of the earrings, it was so nice of you to do that.
Very much appreciated!
Cheers JC 9/10/18
Hi Girls
Thanks so much for your reply regarding sizing. Very informative. Great customer service.
Thanks, sally 20 Sept 18
I just wanted to say thank you very much for the gift that came with my delivery it was very thoughtful and appreciated. Have a great day
Kind regards
SR 29 Aug 18
Thank you so much for your help in tracking my order and for the prompt follow-ups and support. The cardi arrived today and I am so happy because it was out of stock everywhere else !! Thank you also for the lovely free gift, that was a very nice touch. I will be recommending you to all my friends. XX
Nicky 17 Aug 18
Alibi Again ... I am overwhelmed by your customer service ... very much appreciated but very rare in today’s world.
Thanks for the pics they helped me make up my mind.
Thank you again for your caring & your patience.
AV 14/8/18
Dear Alibi
Your customer service is AMAZING!!!!!!
Thanks so much again for everythin.
Thank you
Rhonda 10 Aug
Hey Alibi
My dress just arrived and I tried it on and it’s perfect! Fits beautifully, so happy with it, and those earrings are gorgeous thank you so much!!
Mel 9/8/18
Hello,
I just wanted to say thank you so much for the beautiful earrings in my order, a lovely surprise I’ll be back online soon finding more stuff to buy
Thanks Sian 6 Aug 18 Xx
Hello Alibi Team
I received my order today. Thank you so much, and just in time. Everything is perfect. I’ll definitely order from you again soon.
You are a star.
Maria 31/7/18
Ordered the Fate + Becker Lenka dress & wasn’t quite sure if I would receive it on time for a wedding. After my online enquiry I received a prompt reply I received my delivery within 2 days after my enquiry & a gorgeous pair of earrings as a gift to match my dress. Highly recommend this website as excellent service provided.
Thanks again 20 July 2018
Hey Team AlibiOnline
Thank you so much for ensuring I get my delivery in time. I received it on Friday. Also a huge thank you for the beautiful earrings that matches my dress perfectly.
Kind regards
Tania 16/7/18
Hi Team
I just want to say a huge thank you for going above and beyond xxx
Naomi
27/6/18
Hi guys.
Thank you so much for the beautifully wrapped purchase. It makes so much difference when it looks like a gift!
Thank you x
Kate W 25/6/18
Hello all at AlibiOnline
Looking forward to my 6th purchase from you.
From a very happy customer
J K x 8 May 18
Thanks Alibi Team. You have been very kind :) thank-you :) I am looking forward to receiving them all my goodies :)
I regularly check your site when I am shopping so no doubt I will be doing further business with you soon
Regards Rachel
26 April 2018
Hi Ladies at Alibi
Thank you! Love your store. This is my fourth purchase from you xx
J.K. 22/3/18
To the wonderful team at AlibiOnline,
Thank you for the amazing purchase experience - I’m really impressed! You guys are amazing.
I’ve just posted you a 5 Star Google review.
Couldn’t be happier thank you :-))
Sonia 3 March 2018
Hi Alibi Team
I just wanted to send a quick email to thank you again for your amazing customer service last week. You went above and beyond for me and ensured I received my dress in time for my event. Your customer service is amazing and above any expectations I had. I look forward to shopping with you again soon.
The dress was a hit, I can't tell you how many compliments I had and how many people asking where I got it - I was obviously more than happy to send them your way.
Thanks again
Emma 22/1/18
Hiya
Thank your staff are amazing and so helpfu. I wanted to give you an awesome review xx
Regards
Kerry 18/1/18
Hi Alibi
Thank you for everything – you are so good at what you do!!!
You are amazing
Lee
5 January 2018
Hi Team
just to let you know that I have received my super delicious tops already :)
Love love love them all and the gorgeous gift too the earrings are so pretty thank you x
Will keep my eyes on your website for more yummies too for sure
Kindest Regards
K. G. xx
I just picked up my 2 tops from the post office today. I absolutely love the tops hun. They are exactly what I was looking for as I recently bought a strapless dress & these little tops do the job perfectly so Thankyou again, everything is PERFECT & I appreciate the lovely packaging & speedy post & wonderful communication so I will definitely love to buy from u again (I already have my eye on some more of your lovely clothes) & I look forward to doing further business with you!!!
My Kindest Rgs to you & I'm going straight now to leave u some lovely feedback & full 5 stars, take care & enjoy the rest of your week,
Becky 28/11/17
Thank you!
I have been keenly awaiting the arrival of the dress I had ordered from your store and I was delighted when it arrived today. Not only was it beautifully wrapped but it included a pair of complimentary earrings to match the dress! Very unexpected! Thank you! I have been looking for months for a dress to wear for my milestone birthday (and its a big one). I had tried the dress on in a boutique but they didn't have it in my size. Found it on your site. You answered a question I had about the product straight away and I ordered it the next day. Just wanted to say how happy I am with your store. Thanks again!
G.C. 26 November 2017
Hey Alibi Team
Just a quick note: dresses arrived and it's perfect! Thanks for getting it to me so quickly.. and for the earrings!
Thanks again,
Jo 2/11/17
Hiya Girls
Thanks for getting back to me so quickly.
I love the pants. I love your website!! :) And will order again.
Many Thanks,
Lidia 19/10/17
Thank you Alibi
I appreciate all the work you have done for me. You have provided wonderful customer service and I truly appreciate everything you have done.
Liz 18/10/17
Dear Alibi Team
I just wanted to tell you that I buy HEAPS online and have never received such great SERVICE.
Thanks Again
S.H.
Hi
Thanks for the quick reply. Thanks for the offer to upgrade to express shipping. I really do appreciate it.
Looking forward to receiving my order and shopping with you again in the very near future.
Love
Kathryn
Hi Alibi Team,
Thank you so much for my order, i received it today.
and thank you so much for my little free gift the earrings are very cute and i think will go great with the dress.
I will definitley recommend your website to my friends family!
and let them know how fast the shipping is.
Tamara
Hi All,
Just received the jacket, thankyou so much, fits amazing!
Kind Regards,
Chelsea
Hey Girls, Wow, that's all I can say.....thanks for making those recommendations and shipping my order so fast.
Everything fits exactly as you thought it might. Looooooove all my new purchases. I am a very happy lady!
Regards
Stace
Alibi Team YOU ARE AMAZING....THANKS FOR GOING THE EXTRA MILE FOR ME.
Love your Work !!!!
Dee
Thank you so much! Your customer service is impeccable and I will be shopping with you again.
Pru 30 May 2017
OMG, you are amazing, thank you so much.
Was hoping for my top to arrive for this weekend and you made it happen!
That is fantastic customer service.
Thanks so much for your help with this :)
Regards,
Sue 16 Feb 17
Hi I was just wondering where my order was so thank you for helping me!
Love the quick reply!
Thanks again
Lydia 15.2.2017
Hi Alibi Team
Thanks so much for ensuring the dress got to me on time! It was great and I love it.
And also thanks for the earings! What a lovely surprise.
Cheers,
Carmen x 17/1/17
Hi Girls
Thanks for trying to get the syles in for me.
I appreciate your efforts and now that I have found your website I will be back. Love your range and the website is so easy to use!
Cheers,
Nicoletta 16/1/17
Amazing Customer Service!
Thanks again! Best Customer Service I've experienced in a loooong time!
Regards
Lana 16 December 16
Hi Team Alibi
Jeans arrived today and they are perfect! Thank you!! Thanks also for the cute earrings! Too kind.
Cheers Dot 16/12/16
Dear Alibi,
Thank you so much for helping me with my return. I will put it in the post tomorrow!
It’s a lovely dress, and I loved every part of the process ordering with Alibi…. (the other dresses I purchased were perfect!) I just discovered that the style / cut of the arms in this dress didn’t suit me.
Thank you again.
Carmen 31/11/16
Many thanks for your great service, appreciated so much, yes I will be back as a returning customer & will recommend you highly to my friends. Also thank you for my little gift. All the girls are just lovely.
Many many thanks
Barbara 30 Nov 16
I truly appreciate all your help this morning! Thank you so much for trying so hard!
Your customer service is just excellent and I'll definitely keep you in mind when buying my next outfit! The place I bought a dress from previously just completed stuffed me around and that's why I'm having drama, 2 days before my party! :(
Thank you for organising everything for me and for all your help x
Beth 24/11/16
Thank you for your great customer service and the beautiful gift you included
Thank you again.
Shari 15/11/16
I have just recieved my parcel and was so impressed with the quality and workmanship.
It fits like a glove and the little gift was such a lovely thought
Thankyou
I will definitely be shopping again and referring to my friends.
Thankyou also for your quick responses to all my emails
Thankyou once again
Peta 5/11/16
Thank you AlibiOnline for your awesome service and even the extra gift!! Loved it all.
Jenny 26/10/16
I just picked up my order from the post office this morning.
What a lovely surprise. Beautifully wrapped with a hand written note and a lovely pair of complimentary earrings which happen to match the top.
Lovely touch points. It was my first order, but will certainly not be my last. Thank you very much! Your doing a fab job!
Kellie 10/10/16
Thank you so much.. Your customer service is amazing.
Now I know why I shop with you xxx
Julie 19/8/16
Thought I’d drop you a quick email to say we picked up the order on Saturday and I am very impressed, the presentation and packaging were much better than I was expecting and the clothing is a fantastic fit.
I also wanted to tell you it’s such a pleasure to find something that fits a real woman.
I'm really pleased and I’m sure I will be placing another order soon.
Thanks again.
Cheers
M. K. 25/7/16
Thanks so much Team AlibiOnline !
I love your website and will be ordering again soon I'm sure !
Have a good day !
Karen 20/7/16
Virgina 25/6/16
Emma 25th June 2016
Thanks for the beautiful delivery. I love the top and am glad that listened to your advice and I ended up with a smaller size.
Thanks again team.
Allisson 20/6/16alibionline gives great service with a personal touch.
Thank you
Will definitely use again
Hello
I have to say a big thank you for my order, order.
The packaging was beautiful and the lovely notes and earrings are so sweet.
I like to upload my looks to instagram. so I will be uploading the photos, of the packaging, earring and of course the dress.
Thank you
Teresa B 26 May 2016
Thank You for all of your help and assistance on Friday with the Fate Greer Shirt!!! You went above and beyond and it was greatly appreciated!!!
Fiona 19/5/16
Hi There,
I just wanted to say thank you for the gift that came with my tops, also best online service I have ever had,
Regards Marg xx 19/5/16
Thank you so much. I have this top in white and love it so I searched the Internet to see if it came in another colour and found your website:) looking forward to my new top and also spreading the word about your website - super happy so far thank you x
Julie 4 May 2016
I received my parcel this morning..... THANK YOU SO MUCH !
The dresses are gorgeous and the black one will look amazing at the party .... It's perfect. You guys are awesome.
Love AlibiOnline !
Kind regards
Susie xx 1 April 2016
I appreciate the excellent customer service and look forward to shopping again soon.
T. L. :) 1/4/16
Thank you very much Alibi Team.
Jacket received and even better than the photograph and thank you so much for the lovely gift.
I love the earrings and so does my sister.
Best wishes
Odette 17/1/16
Dear Alibi
Awesome help, thank you.
Fantastic service, can't wait to wear my beautiful clothes.
Thank you again
Kara xx
7/1/16
Hi Team got the parcel thank you so much and thanks for the little gift, merry Christmas
Lisa 23/12/15Very happy with this purchase, thank you Alibi, great service, quality and surprise free gift that matched perfectly with the top!
Danni 21/12/15
I just wanted to say a huge THANKYOU for your efforts to get me my dream dress for Melbourne cup.
I received numerous comments on the quality of your product. And to top the day off I won best dressed. Again thank you for your wonderful efforts and communication
Kindest regards Jules xo 4/11/15
– this is the best customer service I have ever had! I have dealt with some horrible clothing companies in the last month so really appreciate you going out of your way for me,
Thank you,
Sarah 29 October 2015
So glad I came across this website.
The Customer service levels are paramount! A real asset and so customer focused! :)
Francie 26 October 2015
Wow what wonderful service. I'll take your advice about my dress completely! I love the VIP option so that I can get my order quickly.
Thanks so much for your help
Your service has blown me away!
Sasha 26/10/2015
Hi .....thank you so much for my dress and the service you provided.... I want this dress to take with me to New York and you made it happen....fantastic service xox
Thanks, L. O. 10 October 2015
…..you have lovely stuff – never seen this site before, I saw it on Facebook…might become my favorite shopping site…DOH!!!
Cheers,
Lisa
7/10/15
Hi Team. My dress just arrived, I'm so glad as I really needed it urgently! Thats amazing thanks so much definitely using you again.
Love Emma
1 September 2015
Hi. Thank you for letting me know that the product is no longer available & offering an alternative. It is such a pleasure to shop with you. No doubt, I'll shop again with you soon..
Regards Sal 26/8/15
I have just received my jacket and am very happy with it. Thank you for the trouble you went to to get it for me.
I'm sure I'll get a lot of use out of it.
Thanks again, cheers,
Jan 13 August 2015- I have ordered from you guys a few times and each time I receive the beautifully wrapped personalised package I keep meaning to write to commend you guys on your excellent service!!!! You guys do such a wonderful job - thank you :)
Paige 13 July 2015
Thanks so much for your assistance Alibi Team. Definitely ordering from your site again.
Kirsten 10 June 2015
I was thrilled to get my top today with the extra gift of earrings I just absolutely love!!Wow, thankyou!!The top is fantastic and it was a special surprise to receive the earrings, they are just what I love!Thanks so much, I had a very happy experience dealing with Alibi and you!Look forward to being a customer again soon, Thankyou !Carolyn 1 June 2015
LOVE LOVE LOVE Everything Thank you !
Nicole 27 May 15
Thank you very much. I would like to say that I have found your customer service to be wonderful. I love how the purchase arrives so beautifully packaged & the added touch of an little extra gift inside. It's touches like that that make people come back to you!
Regards Cath 14/5/15
Hi. I've been away and just opened my parcel. Thank you so much for such wonderful service and also for the gift. Just love these tops! Thank you again.
Warm Regards, Lisa.
6/5/2015
Hi, thank you for the delivery yesterday exactly as promised. Item in perfect condition but most of all what a pleasure dealing with you. You’ve absolutely won me over and will be trawling your site for excuses to purchase in future.
I know these sites rely on word of mouth; can you link me to whatever I need to register feedback recommending your site? Someone suggested I look at another site for my purchases but I will now make sure I pass on your details for them to look into.
You know what Debi - your customer service is absolutely amazing and a real stand out from other online retailers I've done business with over the years. Thank you SO much for your help it is greatly appreciated. I rarely have time or inclination to go to the shops and Alibi Online is always prompt in delivery with this kind of personal touch. I love it!
Sheridan 20/3/15
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Hi, I just ordered the Iceland Maxi dress by Romance in the Green. Thank you for making it available from my enquiry yesterday. Your help was outstanding. Thanks again for your help and advice. Darlene 25/2/15 |
I want to send a big thanks to the service I just received today. I ordered my dress this morning and wasn't sure of the size so I received a call trying to work out the best way to manager this. Well I received the dress at lunch time. I've tried on and the size is perfect. Thank you for always taking the extra time no wonder I keep coming back. really appreciate everything
Heather 23/2/15
Hi ,
I just wanted to thank you for all your help with exchanging the Wish blouse to a size 6 - it is a perfect fit.
It has been a pleasure buying from Alibi Online.
Thanks again for such friendly service.
Kind regards,
Susan 13/1/15
Thank you for the gift you enclosed into my order, it was just delivered.
I've ordered twice now from your online store and think the company is just lovely how you package the orders.
Thanks again!
Emily. 8/1/2015
Today I picked up my parcel and I just wanted to send a ★big thank you★
I love my dress and it was such a very sweet touch to include your note and the bangles.
I will definitely be shopping online with you guys again!!!
Thanks again
♥ Vanessa
My wife loved the dress and the whole outfit – even the shoes fit perfect and all looks smashing.
Tammy say’s thanks for the gift too.
Great job gals – I will email some pics next week from the track ‘
Regards David
Posted 7/10/14
Thank you so very much for getting back to me so soon. Wow!
Personally I loved all the recommendations you made for me.
Thank you again for all your help and advice (and extra’s, wow great service).
Now I can go to the races in style. xxx
Ta
Rosalie
7/10/14
Thank you for my beautiful dress for spring!! Lovely light weight fabric, sexy without being revealing. Definitely a head turner - highly recommend. Added bonus is the exceptional service by AlibiOnline. The whole experience - sale to delivery, has been faultless. Very happy customer xox
Anette 20/9/14
THANK YOU FOR YOUR HELP
PS Love the site ...I am hooked J
Hi. I just wanted to say thank you. I received my order and not only
did I love the dress I was really impressed with the service you gave.
The packaging was beautiful and the bonus ring was a lovely touch.
It is nice when online shopping is personal and your business appreciated.
I am sure my daughter's will be ordering more off your site in the future.
Great customer service, thank you!
Regards
Viv
Hello, Just wanted to drop you a note to say thank you for my recent order! I recieved the beautiful Romola Dress by FATE yesterday which was perfect timing because I head off to Bali today! Cheers
Mel
Hi Alibi Team
Just wanted to share some thoughts with you "I am a bit embarrassed to say, I was trying to decide if I really needed these goodies. Trying to be sensible with the budget you see."
But after due thought, I decided I did indeed need these two tops and have just ordered them.
May I congratulate you on your marvellous website.
I also love getting deliveries from you as they are always wrapped so beautifully and often contain a gorgeous surprise.
Posted on 2014-06-11 Regards, Fiona